No. If you want to contact us please drop us a line. We will be happy to help. Contact us.
Most cases simply can not be resolved by one phone call because they require further verification by our team. This process can take a lot of time and includes checking the plugins in our test environments.
We keep online support because we can quickly access the information about your shop, software versions you are using or server environment. During the online communication process we can send you screenshots for reference or links to our docs. This can’t be done using traditional phone call. Furthermore, online support gives us the ability to keep a record of your past messages so you will never have to repeat your questions.
We believe that online support is faster and more effective than a phone call and by using internet tools we can give you better experience and more professional help.